March 30, 2012
Susan Chapman uses the principles of mindfulness to guide us from a “me-first” to “we-first” approach to building and maintaining relationships. To make this process conscious, she uses the metaphor of a traffic light: green as a symbol for interacting with an open heart and mind, red as a reminder to stop and not press on when the communication has shut down, and yellow to pause, become aware of our feelings, and choose our reactions wisely before a shutdown happens. The author offers five keys to mindful communication—being present and available, listening, encouraging, unconditional friendliness, and selfless help. Anyone who seeks meaningful, effective connections with others personally and professionally will find much to practice and reflect upon in this book.